Lyft Is Using Anthropic’s Claude Ai For Customer Service

Lyft announced a caller business pinch Anthropic to usage nan Claude AI adjunct to grip customer activity requests.

Claude is already being put to usage handling activity inquiries from drivers, reducing nan mean solution clip for a petition by 87 percent, nan institution said.

In an illustration provided by Lyft, a driver asks nan chatbot for nan requirements for driving for Lyft successful their area, to which nan chatbot responds pinch a database of 5 requirements.

How bully nan caller AI-powered activity requests will spell complete pinch drivers remains to beryllium seen. Lyft drivers, connected pinch Uber drivers, personification agelong complained astir nan impersonal value of nan companies’ stance toward drivers, including nan deficiency of value customer activity support. Using an AI chatbot to grip moreover overmuch activity requests could exacerbate those sentiments among drivers.

Lyft says nan caller chatbot will only grip nan astir communal support questions, redirecting customers to value specialists erstwhile overmuch elaborate assistance is required.

The institution is too utilizing generative AI to boost productivity among its engineers, pinch arsenic overmuch arsenic 1 successful 4 lines of codification produced utilizing these technologies.

Lyft and Anthropic, which is backed by Amazon and Google, opportunity they are exploring caller products and capabilities, successful nan hopes of integrating Claude into overmuch of nan ridehail company’s features.