Salesforce Is Laying Off Over 1,000 Employees. Here's What We Know.

A less months aft Salesforce CEO Marc Benioff announced plans to hire 2,000 caller salespeople to discarded Agentforce, its latest AI product, Salesforce is cutting jobs.

According to a Bloomberg report, Salesforce is laying disconnected overmuch than 1,000 group successful unspecified divisions, though affected labour tin usage for different roles successful nan company.

Salesforce CEO Marc Benioff. Photographer: Stefan Wermuth/Bloomberg via Getty Images

Salesforce's January 31, 2024, yearly study said it has 72,682 world employees. The institution laid disconnected astir 10% of its staff, aliases 7,000 labour successful January 2023, 700 workers successful January 2024, and different 300 successful July.

Despite announcing nan caller layoffs, Salesforce appears to beryllium hiring for caller roles—or astatine slightest connected screen. The company's careers tract astatine nan clip of penning brings america 848 "account executive" keyword-matched roles successful locations astir nan world.

What is Agentforce?

Agentforce tin complete multi-step tasks for illustration answering customer questions and scheduling meetings without value supervision for $2 an interaction. In an question and reply pinch CNBC successful December, Benioff said that Salesforce has sold Agentforce to 1,000 paying customers. Disney, Saks, Wiley, and OpenTable are each utilizing nan technology.

Benioff too said that Salesforce uses Agentforce—and highlighted its imaginable to move value work. The institution answers astir 36,000 customer questions per week, and 10,000 of those questions are usually answered by humans. The AI allows Salesforce to small nan number of questions humans reply to 5,000.

Related: Salesforce CEO Says nan Company's New AI Agents Could Replace Human Jobs

The cognition intends that Salesforce tin trim value portion successful favour of AI.

"We tin personification small value support agents, overmuch integer support agents," Benioff told CNBC.

Salesforce will study its adjacent quarterly nett connected February 26.